Apple is facing questions from the US Senate over its practice of deliberately delaying iPhones with older batteries, as the firm finds itself under time limits from each side from the Atlantic.
Chair in the Senate commerce committee, Senator John Thune, has written to Apple’s chief executive, Tim Cook, questioning yourrrre able to send handling of iPhone slowdown and consumers.
“Apple’s proposed solutions have prompted additional criticism from some customers, particularly its decision never to provide free replacement batteries,” Thune said, reported the Wall Street Journal, requesting answers by 23 January.
Apple admitted in December to intentionally slowing iPhones with older batteries, which spurred multiple class-action lawsuits and criticism from consumers. The firm apologised for its handling in the issue, praoclaiming that its intension would have been to “make iPhones last as long as possible”.
It said: “We have not C and could not C consider most things to intentionally shorten everything of your Apple product, or degrade anyone experience drive an automobile customer upgrades.”
Thune questioned how Apple tracked and handled consumer complaints regarding slow iPhone performance, and whether Apple would offer rebates to customers who bought full-price battery replacements following your company’s discounting from the service from $79 to $29 (25 in britain).
Apple has reportedly faced shortages of batteries in the stores following battery replacement programme. The slowing of devices will avoid iPhones closing all of a sudden any time a worn battery still can’t provide enough current to run the processor at full speed, Apple said.
The pressure through the US follows action from the French government. French fraud watchdog, which happens to be a part of the finance ministry, opened an investigation this morning over alleged “deception and planned obsolescence”, following a complaint using a consumer rights group.
A 2015 French law makes intentionally shortening the lifespan of your product in order to encourage consumers to get a new one illegal, with possible fines of as much as 5% of annual turnover and jail comparison to its as much as two years.
Apple would not respond to a acquire comment.
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