Mobile

Galaxy S8: Samsung users complain of SMS messages that do not arrive

Users of Samsung’s Galaxy S8 smartphones through the US, Australasia and Europe are complaining about SMS messages that seemingly are not able to arrive.

The issue, which seems to be affect users on all four US major cellular phone networks also in Canada, Australia, France plus the UK, causes intermittent difficulties with basic texts. A clear proportion of SMS messages appear to never be received via the Galaxy S8. No warning is transmitted, leaving users oblivious.

The Guardian will tell you that your issue exists while using Galaxy S8 on at least two mobile networks, missing around 1 in 5 SMS messages including two-factor authentication codes. The catch is relieved by inserting the sim card into another label of smartphone, e . g the condition is apparently using the Samsung smartphone instead of the mobile operator.

Users have taken to various forums, comment threads and Reddit to complain within the issue.

In a huge thread on the Galaxy S8 subreddit, one user called Ep260 said: “Oh wow, I honestly thought it was just my mom’s ancient flip phone not sending messages. Turns out it was my newfangled smartphone.”

Another user called Culby said: “Ahhh. I missed some important work texts earlier while in the week that ended in me dragging my ass on the office three hours early, only to realize we didn’t have to.”

“I know I have missed one or two. Textra on Bell network in Ontario, Canada,” said Londave indicating ab muscles not tied to united states.

“S8+ Orange France. I miss also texts, it is actually random though,” said Masteryoan, while Aquie5t added: “I’m nationwide on Optus and i also experienced the problem in addition. Using both Android Messages as well as stock Samsung Messages.”

The issue also doesn’t appear confined to the Galaxy S8, as no less than one user called Turbomuffler said: “I’m missing a number of messages too. Galaxy S7 Edge, Android Messages app, AT&T. It caused me to push sixty minutes beyond my option to a function that had been cancelled with a text i didn’t receive :(.”

In britain alone, 96bn sms were sent in 2016, depending on data from regulator Ofcom. However, SMS usage is due to decline, down 5.5% in 2016 year-on-year and down with a peak of 151bn this year, as a consequence of “over-the-top” messaging services such as WhatsApp and Facebook Messenger. However, many services, including those including Facebook and WhatsApp desinged to use SMS for two-factor authentication trust in the decades-old service, meaning Samsung users could get locked beyond accounts in the event the Galaxy S8 among others are missing texts.

A solution for the down sides has to be suggested. Samsung couldn’t reply to a ask for comment.

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